Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates. Under the overall supervision of the Chief of Mission (CoM) and the Chief Migration Health Officer (CMHO); Under the direct supervision of the Senior Medical Assistant, the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Yaoundé, Cameroon. Apply Before: 07/01/2025, 12:30 AM. Initial Contract Duration: 6 Months Posting Date: 06/17/2025, 03:13 PM

• External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).
• Experience in computer data entry, elaboration and analysis or in a call centre in a busy institution, preferably a medical one.
• Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage.
• Proven knowledge and/or certification in the data analysis tools such as Power BI an advantage.
• Proven experience and knowledge in healthcare specific systems such as Electronic Health Record Systems (EHRs) an advantage.
• University Degree with at least two years of relevant working experience.
• Certificate in IT/Data entry is an advantage.
• Accredited Universities are those listed in the UNESCO World Higher Education Database [https://whed.net/home.php].
• Secondary School Diploma with at least four years of relevant working experience.
• Proven advanced knowledge in the business process and data management of Interim Federal Health Programme (IFHP) an advantage.
• Proven knowledge and/or certification in the programming language SQL an advantage.
• Previous working experience with NGOs or international organizations is an added advantage.
• Knowledge of customer care.
• For all applicants, fluency in French and English is required (oral and written)

• Call Centre overall duties & Reception and Data Entry overall duties
• Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries.
• Maintain daily statistics related to health assessments and update the records.
• Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC).
• checking applicant’s identity.
• taking photos using webcam and loading the image to the appropriate platform.
• Receive all completed medical examination forms, x-rays and other documents from Country Offices or Panel Physicians while updating the reception of the same in the database and forward for quality check before clearance, if applicable.
• Transmit completed medical forms, DNA packages and other medical documents either by electronic means or by courier services to the various partners. Ensure correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically.
• Check, print and make photocopy of bank deposit slips (or other proof of payment). Regularly submit these photocopies to the Administrative/Finance Assistant.
• Perform such other duties as may be assigned.
• File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues.
• Prepare, sort and package medical files and other documents during mobile migration health assessment missions where such mobile units are available.
• printing of medical forms, consent forms and other necessary documents.
• entering biodata of the applicants in the appropriate platform.
• receiving and explaining the registration process to applicants.
• Contribute to customer satisfaction evaluation management.
• Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required.
• Provide migrants’ information regarding health assessments by phone.